Refund, Transfer, and Credit policies
Our policy is to treat our customers the way we like to be treated. While we always desire to be accommodating, please keep in mind that it is usually more work for us to handle registration changes or cancellations than to have a registered runner arrive and participate in an event.
Anyone who does not attend an event that is not sold out may request a credit of 95% of their registration fee to put toward registration for another event we organize. Credits may be reduced when mailing of apparel orders is requested.
For sold out events, we may offer a credit with adequate advance notice and if we can fill the slot.
Anyone who does not attend an event because they feel unwell or think they may have a contagious infection (e.g., cold, flu, COVID-19) will be offered a credit of 100% of their registration fee. This credit can be applied toward registration for other events we organize. We appreciate advance notice that you won’t be attending, but we do not require it.
For people who need to cancel their registration and get their registration fee back instead of receiving a credit, we will refund 90% of the registration fee paid. We retain 10% to help cover our costs.
Credits are valid for at least six months or until year end, whichever is later. Let us know if it will be a problem for you to use the credit within that time frame, and we will usually be happy to extend the time a reasonable amount.
Transfers: The only permitted way to transfer an entry to someone else is by requesting and receiving a credit from us, then giving the credit code to someone else for them to redeem when they register.
Apparel purchases: Except for apparel purchased as part of registering for an event that is cancelled (see below), the price paid for any apparel purchases that are not picked up at an event or otherwise received, whether or not associated with an event registration, may be applied in full toward a future event entry fee or apparel purchase within the same calendar year or six months, whichever is later. Optionally, apparel may be mailed. Payment of shipping costs may be required for mailing of apparel purchases not connected to an unused event entry.
If we cancel an event due to a natural disaster or other extreme circumstances beyond our control, we will normally* offer full entry credit to a future event, and we will either mail any apparel purchases or apply the purchase amount to the entry credit.
*For some events, we may incur high advance costs that cannot be recouped, and in this case, we may offer only a partial entry credit.
If we cancel an event for other reasons, we will offer each registrant their choice of an entry credit of the full amount paid to a future event or a full refund, with both options including the amount paid for any apparel purchases made with entry.
Please contact us at firstname.lastname@example.org, or Eric at email@example.com to discuss your options rather than initiating a dispute with your credit card company. It is faster, easier, and cheaper to resolve any issues by communicating directly. If you choose to pursue a refund via a credit card dispute rather than by contacting us directly, you agree to be responsible for immediately reimbursing us for any fees that we must pay that are associated with the dispute.
These policies apply to events that are hosted solely by Northwest Trail Runs. For co-hosted events, like the Cougar Mountain Trail Run Series or Bridle Trails Winter Running Festival, our hosting partner’s refund policies often apply instead of ours, and their policies may differ from ours.
This policy was last updated on March 21, 2023 and applies to registrations received on this date or later. You can also see our previous refund policy.