We hope everyone who registers will be able to participate in our events, however we want to provide options for registrants who find themselves in unlucky circumstances, so Northwest Trail Runs offers these policies:
If an event is not sold out: If a pre-registered participant does not participate, that participant may have a partial entry credit toward a future run within the same calendar year or six months, whichever is later. The amount of this credit is the amount paid for the entry minus the greater of $10 or 30%. This credit amount may also be applied toward transferring an entry to another participant.
If an event is sold out: If a pre-registered participant does not attend, that participant is not eligible for any refund or credit for the registration fee, but will have the option of having any apparel purchases mailed or applied as a credit toward a future event entry, valid for the same calendar year or six months, whichever is longer. However, some entry credit may be offered when a participant notifies us well in advance that they are no longer able to attend.
Apparel purchases: Except for apparel purchased as part of registering for an event that is canceled (see below), the price paid for any apparel purchases that are not picked up at an event or otherwise received, whether or not associated with an event registration, may be applied in full toward a future event entry fee or apparel purchase within the same calendar year or six months, whichever is later. Optionally, apparel may be mailed. Payment of shipping costs may be required for mailing of apparel purchases not connected to an unused event entry.
If we cancel an event due to a natural disaster or other extreme circumstances beyond our control, we will normally* offer full entry credit to a future event, and we will either mail any apparel purchases or apply the purchase amount to the entry credit.
*For rare events, we may incur high advance costs that cannot be recouped, and in this case, we may offer only a partial entry credit.
If we cancel an event for other reasons, we will offer each registrant their choice of an entry credit of the full amount paid to a future event or a full refund, with both options including the amount paid for any apparel purchases made with entry.
Please contact us (Kati at events@mergeo.com, or Eric at eric@mergeo.com) to discuss your options rather than initiating a dispute with your credit card company. It is faster, easier, and cheaper to resolve any issues by communicating directly. If you choose to pursue a refund via a credit card dispute rather than by contacting us directly, you agree to be responsible for immediately reimbursing us for any fees that we must pay that are associated with the dispute.
These policies apply to events that are hosted solely by Northwest Trail Runs. For co-hosted events, like the Cougar Mountain Trail Run Series or Bridle Trails Winter Running Festival, our hosting partner’s refund policies often apply instead of ours, and their policies may differ from ours.
This policy was last updated on September 25, 2017.